Skip to Main Content
Services Talent Knowledge
Site Search


July 20, 2023

Practicefirst: Federal Settlement Highlights Provider Responsibilities to Accommodate Deaf and Hearing Impaired Patients

Fran Ciardullo, special counsel, had her “Federal Settlement Highlights Provider Responsibilities to Accommodate Deaf and Hearing Impaired Patients” article published by Practicefirst Medical Management Solutions. The article focuses on a settlement agreement a health care practice entered into with the US Department of Health and Human Services Office for Civil Rights (OCR) and the US Attorney’s Office for the Eastern District of Michigan (DOJ) to resolve an alleged civil rights violation.

Fran’s article states that a patient who is deaf and utilizes ASL as her primary means of communication filed a complaint that “the practice on more than one occasion failed to provide her with qualified sign language interpreter services necessary for effective communication during her medical appointments and then informed her that they would no longer treat her due to the cost of providing a sign language interpreter.”

As a result of the complaint, the health care practice entered into a voluntary resolution agreement that has the following requirements:

  • Develop and implement effective policies and practices to ensure nondiscrimination and nonretaliation.
  • Undergo 18 months of monitoring by the OCR and DOJ.
  • Pay damages to the complainant.
  • Take immediate steps to provide effective communication.

Fran’s article suggests that health care providers review their policies and procedures as well as ensure all employees are properly trained to respond to requests for interpreters. 

Click here to read the full article. 


Click here to sign up for alerts, blog posts, and firm news.

Featured Media


NYSDEC Issues Draft Guidance on Permitting Projects in or Likely to Affect a Disadvantaged Community


The Idiosyncrasies of Connecticut's Mortgage Foreclosure Process


New York State's Increasing Minimum Wage: What All Employers Need to Know


New York State Law Mandates Employer Notification Regarding the Right to File for Unemployment Insurance Benefits


OMIG's Abbreviated Self-Disclosure Process: What Providers Need to Know


Massachusetts High Court Ruling Raises Standard of Care, Stakes for Broker-Dealers

This site uses cookies to give you the best experience possible on our site and in some cases direct advertisements to you based upon your use of our site.

By clicking [I agree], you are agreeing to our use of cookies. For information on what cookies we use and how to manage our use of cookies, please visit our Privacy Statement.

I AgreeOpt-Out